Total Transparency is a unique service which allows every Clyde customer to monitor everything we do for them on their behalf - every hour of every day, from anywhere in the world! Our customers can keep a track of and be updated on all aspects of the progress of their sale in real time, from initial introduction, proofing schedules, photographs and adverts, all viewer feedback, all negotiations, communications with surveyors and other property professionals, plus negotiations with any potential purchaser. Nothing is hidden - all offers can be scrutinised, everything can be viewed, monitored and commented on - 24 hours a day - seven days a week. There is even an online diary listing times when viewers have arranged to see each property and there is also the opportunity for vendors to leave feedback, comments or instructions. This innovative service takes the whole process of property sales to a new level - one which places the customer at the heart of everything we do. Whilst we embrace this unique concept and the obvious benefits it brings, we never forget the importance of personal contact with our customers, which is on a daily basis. In a marketplace which is becoming more customer focused, our industry requires higher service standards and Total Transparency is the vehicle every member of our staff uses to demonstrate accountability, professionalism and commitment. This service will definitely be an industry norm in the future, as the technology to provide this is readily available now, which does beg the obvious question! Why are no other estate agency companies offering this? Total Transparency improves service levels dramatically - with no lack of personal contact. If you wish to know more about the highest levels of customer service currently being offered in the industry, please contact any Clyde branch and make your own decision.
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